CASHLESS VENUE
The Team Store and all concession stands throughout AutoZone Park are completely cashless. All locations accept all major credit/debit cards as well as Apple Pay and Google Pay.
Age Restrictions: Children two years of age and under ("lap babies") do not need a ticket for entry into AutoZone Park. However, they must sit on the lap of an accompanying adult. Children three years old and over require a ticket for admittance to the ballpark.
CODE OF CONDUCT
AutoZone Park and its employees are committed to providing our guests with an enjoyable, safe atmosphere. Our staff will proactively intervene to support a family oriented environment where all guests can enjoy the baseball experience free from the following behaviors:
- Foul or abusive language or gestures and noisemakers
- Intoxication or other signs of impairment
- Displays of affection not appropriate in a public, family setting
- Obscene or indecent clothing
- Any disruption to the progress of the game by guest's actions or unauthorized person on the playing field
- Guests seated in a location other than their ticketed seat
- Smoking or tobacco use in non-designated areas
If someone interferes with your enjoyment of a game, please contact the nearest Redbirds representative or visit the FansFirst kiosk directly behind Section 100.
COMMUNITY RELATIONS
The Memphis Redbirds expect to foster a reputation as a proactive, accessible, and benevolent member of our community. We provide support for local organizations with fundraising opportunities, charitable giving, and also with our RBI program. For more information on our Community Relations department, contact our office at (901) 721-6000.
DISABLED GUEST SERVICES
AutoZone Park meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests:
Drop-Off
There is a drop-off zone located at the main entrance to the ballpark (B.B. King Blvd. & Union Ave.) where guests may drop off and pick up their passengers.
Disabled Parking
A limited number of disabled parking is available on a first-come, first-served basis in the Toyota parking garage which is just north of the main entrance of AutoZone Park on the corner of 3rd and Madison St. There are also other various parking garages with disabled parking located within close proximity to AutoZone Park.
Disabled Seating
Wheelchair and companion seating is offered on the concourse in the Cub, Dugout, and Field Box seating.
Elevator
AutoZone Park has two public elevators located on the Concourse Level in the VIP Lounge directly to the right of the FansFirst kiosk. These elevators access all levels, including the Press and Club Level of the ballpark.
DRONES
Drones ARE NOT allowed to be flown over, or around, AutoZone Park.
ELEVATORS
AutoZone Park has two public elevators located on the Concourse Level in the VIP lounge directly to the right of the FansFirst booth. These elevators access all levels, including the Press and Club Level of the ballpark.
EMERGENCY SITUATIONS
Situations that require a guest or individual to be paged may be brought to the attention of the FansFirst kiosk located directly behind Section 100.
EXIT AND RE-ENTRY
Guests may leave AutoZone Park at any time through any of the exit gates. Guests may not re-enter the stadium except with special pass-out permissions. Please see the FansFirst kiosk with any questions.
FAMILY RESTROOMS
Please refer to the ballpark map for family restroom locations. All family restrooms are equipped with baby changing stations and are wheelchair accessible.
FAN MAIL
Cards and letters to players and personnel can be sent to:
Memphis Redbirds
c/o Player's Name
198 Union Avenue
Memphis, TN 38103
Please be advised that items sent through the mail to be signed are done so at your own risk and should include a stamped return envelope. Though reasonable precautions will be taken, the Memphis Redbirds players, management and staff are not responsible if an item is not returned.
FANSFIRST KIOSK
The FansFirst kiosk is located on the concourse level directly behind Section 100 and is open approximately one (1) hour prior to the game and closes approximately 1/2 hour after the game's conclusion. Guests will find a number of services including discounted ticket offers, sign-ups, lost and found, prize retrieval, and taxi assistance.
FIELD ACCESS
In accordance with International League rules, only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be removed from AutoZone Park and subject to arrest and prosecution. To request a press pass or field access pass, please contact our Marketing and Communications department at (901) 722-0254.
FIRST AID
First Aid is located at the Security Office just to the right of the FansFirst kiosk, directly behind Section 100. If first aid assistance is needed, please go to First Aid or contact the nearest Redbirds staff member or usher.
FOOD
Guests are not allowed to bring any outside food or drink items into AutoZone Park. However, patrons are permitted to bring certain food or drink with them for specific medical conditions and formula for babies. Items needed to be kept cool may be brought in a small, soft-sided cooler which is subject to search. Empty water bottles are allowed and may be filled at water fountains throughout the stadium.
FOUL BALLS
Guests may keep any baseballs hit into the stands. Batted balls can be dangerous, so we ask that guests please stay alert at all times. When attempting to catch a foul or home run ball, please do not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on to the field. Guests who fail to adhere to these rules face immediate ejection from AutoZone Park and will be subject to arrest and prosecution.
GATE TIMES AND ENTRANCES
There are three entrances to AutoZone Park: the Main Entrance (On the corner of B.B. King Blvd. & Union Ave.), Monroe Ave. gate and 4th St. gate. Gates will open one hour prior to the start of a baseball game and at designated times for all other events.
GIVEAWAYS
Fans by themselves purchasing multiple tickets to a giveaway night will have one ticket scanned, then must return to the end of the entry line and proceed through the line again, before having the next one scanned.
ICE CHESTS AND COOLERS
Guests are NOT permitted to bring hard-sided or soft-sided ice chests or coolers into AutoZone Ballpark. An exception will be made on a case-by-case basis for a small, soft-sided cooler intended for baby or medical items, which are subject to search. Please see gate attendants for questions about these items or other special needs to be kept cool during the event. All prohibited items should be discarded or returned to one's vehicle. Please call (901) 721-6000 with any questions.
LAWN/BLUFF SEATING AREA
AutoZone Park has two general admission lawn seating areas, the Bluffs, located in left field and right field. Tickets for these areas may be purchased in advance or on the day of the event, however seating is available on a first-come, first-served basis. Guests holding tickets for the Bluffs are encouraged to arrive early for the best seating.
Guests are permitted to bring towels and blankets for use in this area; however, lawn chairs, beach style chairs, chaise lounges, and lounge style chairs will not be permitted. Umbrellas may be used to provide shade in the lawn area, however in consideration of the safety and sight lines of others; we ask that guests using umbrellas sit in the upper portion of the lawn areas. In the event that an umbrella interferes with the view of another guest, you will be asked to close the umbrella. The Redbirds reserve the right to refuse any chair or umbrella deemed inappropriate due to size or otherwise.
LOST AND FOUND
Items found in or around AutoZone Park during events or games should be turned into the FansFirst kiosk located on the concourse level directly behind Section 100. Any items found in or around AutoZone Park during regular business hours should be turned in to the Security Office located behind Section 100. All lost and found items that are turned into the office will be tagged and stored for 30 days. Every effort will be made to return the item to its owner. If an item has been stored for 30 days and has not been claimed, it may then be given to charity or otherwise disposed of. Lost and found items can be picked up at the Administrative Offices in the Toyota Center during the hours of 9:00 a.m.-5:00 p.m., Monday thru Friday. Please call ahead to verify if your lost item was turned in and is waiting for you. For information on lost items, please call customer service at (901) 721-6000.
LOST CHILDREN
Every child should be told to contact an AutoZone Park representative should he or she become lost. A lost child should be taken to the FansFirst kiosk located on the concourse level directly behind Section 100. If you become separated from your child, please contact the nearest Redbirds representative or go to the FansFirst kiosk for assistance.
MAINTENANCE
If you notice an area of the ballpark (i.e., seats, restrooms, lights) you feel needs to be repaired, please stop by our FansFirst kiosk directly behind Section 100 where your request will be documented and forwarded to our Ballpark Operations team.
MASCOT - ROCKEY THE REDBIRD
Rockey, the Redbirds mascot, is available for appearances at community and charitable events. Please call our Marketing Department at (901) 722-0201 for more information or visit the link HERE.
MERCHANDISE
Official Redbirds and AutoZone Park merchandise can be purchased at the Team Store, located inside the main gates with street access via Union Ave. The store is open from 9:00 a.m. to 5:00 p.m. on weekdays and longer on gamedays. Fans can also shop online year-round on redbirds.milbstore.com.
