Spectrum Internet Outage Honolulu (2024)

FAQs

Why is the internet not working for Spectrum? ›

Make sure your modem is powered on. Make sure your modem is set up properly and that there aren't any loose or damaged connections. Verify that you're using your Spectrum-issued modem. Move closer to your WiFi router.

User reports indicate no current problems at Spectrum.

If your services are currently impacted, you can check for known issues impacting your local service area by logging in to your account at Spectrum.net, downloading the My Spectrum App for Android or Apple devices, or visiting Outage Information and Troubleshooting.

When Wi-Fi is connected but there's no internet access on a single device, the issue often lies with the device's network settings, a faulty Wi-Fi adapter, or outdated drivers. It could also be due to incorrect IP configuration or DNS cache problems specific to that device.

Internet disruptions or power outages

A power outage or an outage with your specific internet provider can be the source of your Wi-Fi connection problem. Contact your power company or internet provider's customer support to get an estimate of when service will be restored in your area.

Spectrum News Hawaii is available exclusively to Spectrum subscribers across the islands and is owned and operated by Charter Communications.

As a leading Internet provider, Spectrum offers fast, fiber-rich Internet plans with speeds from 300 Mbps up to 1 Gbps (wireless speeds may vary).

Spectrum and Hawaiian Telecom are the primary internet service providers (ISPs) in Hawaii.

Unplug the power cord from the back of the modem and remove any batteries. Unplug the power cord from the WiFi router. Wait at least one minute, then reinsert any batteries and reconnect power to the modem. Wait at least two minutes to allow the modem to power up.

Spectrum telephone number

For TV, internet and home phone support, the toll-free number is 1-833-267-6094. For mobile queries, the number is 1-833-224-6603. There are some automated questions to answer before you reach a live agent, but it doesn't take too long.

Is my Spectrum Internet disconnected? ›

Open the My Spectrum App, and sign in with your username and password. Select Services. Your equipment will be listed there with either a status of “Connected,” “Unavailable” or “Connection Issue.” If you see a “Connection Issue” status next to your equipment, tap it.

Reboot your Spectrum modem and Wi-Fi router

No problem, just unplug your Spectrum modem and Wi-Fi router and plug it back in after waiting 60 seconds, and your router will reboot. Rebooting can help free up precious memory and clean up any minor bugs that might be messing with your internet connection.

To ensure the Spectrum network operates smoothly, scheduled maintenance occurs when the network will need to be taken down for reasons such as network testing and preventative maintenance. Typically, this is scheduled between a 12AM – 6AM maintenance window to minimize impact on customers.

A red light could indicate a Spectrum outage, a malfunctioning router, or even a bad ethernet cable. This wikiHow article will walk you through simple troubleshooting steps to fix the red light on your Spectrum modem or router.

Check your cables and wires

Wires and cables often become loose or damaged from repeated stress. The cable feeding the internet to your modem is either a coaxial cable (the same used for cable TV), an Ethernet cable, or a phone cable. The best way to troubleshoot cables is to swap them all out, if you have extras.