Bose Soundbar Activation Failed (2024)

FAQs

Bose Soundbar Activation Failed? ›

Unplugging the soundbar from power for 30 seconds may correct any minor issues the soundbar may be experiencing. While the soundbar is unplugged, also check the connections at the back of the soundbar to ensure the cables are fully seated.

Unplugging the soundbar from power for 30 seconds may correct any minor issues the soundbar may be experiencing. While the soundbar is unplugged, also check the connections at the back of the soundbar to ensure the cables are fully seated.

In the Bose app, remove your product and then re-add it. For more info, see Removing a product from your Bose account and Adding a product to your Bose account. Uninstall and reinstall the Bose app. In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

1 First, make sure the HDMI cable is securely connected to the HDMI (ARC/eARC) port on the TV and the HDMI TO TV (eARC/ARC) port on the bottom of the soundbar. 2 Turn on the TV and soundbar. 3 Make sure HDMI-CEC is enabled on your TV. 4 Check if the TV's Sound Output is set to the connected soundbar.

If the Bose Music or SoundTouch app does not find the product you are trying to connect to your network, try the following: Be sure the device's Bluetooth® function is turned on. The Bose app uses Bluetooth Low Energy (BLE) to detect nearby Bose speakers. Be sure Bluetooth is enabled on the device running the app.

If the pairing is not working, it is typically because it is being performed incorrectly, or the product may need to be reset, updated, or may not be compatible with the soundbar. Soundbars will only pair to a bluetooth device that plays audio, like a TV, tablet, or phone.

Check if the Bluetooth® device is connected to another product. The Bluetooth device might not connect to your Bose product if it is already connected to another product. Go to the Bluetooth settings on the device, disconnect any connected products, then try connecting your Bose product.

Connect an HDMI cable from the HDMI ARC jack on your TV to the HDMI ARC jack on the back of the soundbar. The HDMI cable should be rated as High Speed or better. Some televisions require user activation of the ARC functionbefore it will send the audio signal to the soundbar.

Why did my Bose soundbar suddenly stop working? ›

A connection may have come loose or may be incorrect. Check the seating and location of the interconnect cables at both ends. For information system connections, see Setting up your product.

To enter Recovery mode:

Tap the Microphone Off button a second time.

If your product seems to be set up properly but does not produce sound, try the following: Check the volume level on the source. Reboot the connected device. Electronics might need to be reset from time-to-time—much like rebooting a computer.

Be sure the system is connected properly.

A connection may have come loose or may be incorrect. Check the seating and location of the interconnect cables at both ends. For information system connections, see Setting up your product.

Check your cables to ensure they're in good condition, if not, replace the cables as needed. Reconnect the cables connecting your TV to your soundbar or audio system making sure all cables are secure. Then turn on your TV, followed by your system. Refer to the connection options as needed.

To turn on or off the Auto-wake feature:

To toggle between auto-wake and the default power setting, press and hold the Power button on the remote control until the soundbar emits a tone: A rising tone means auto-wake is enabled; a descending tone means auto-wake is disabled.